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Groww Login: groww.in Login, Customer Care and Key Feature
Groww is an Indian online investing platform where you can buy and sell stocks, invest in mutual funds, apply for IPOs, and use other financial products from the app or website. Login is how you reach your portfolio, balance and orders. This guide covers how to log in, what to do if login fails, and how to reach official customer care.
Groww: Detailed Overview
| Particular | Details |
|---|---|
| Platform | Groww (stock broking by Groww Invest Tech Pvt Ltd; parent company Billionbrains Garage Ventures Pvt Ltd) |
| Official website | https://groww.in |
| Help centre | https://groww.in/help |
| App availability | Android and iOS, plus web |
| Services | Stocks, F&O, IPOs, mutual funds, and other financial products |
| Login methods | Mobile number with OTP, or email ID with password (the help page describes both) |
| Depositories | CDSL and NSDL |
| Support email | support@groww.in |
| Customer care phone | +91 9108800604 (24×7, per Groww’s escalation matrix) |
| Registered office | No. 11, 2nd Floor, 80 Feet Road, 4th Block, S.T. Bed, Koramangala, Bengaluru 560034 |
| Branch support | None; support is by phone, email and chat |
What is Groww?
Groww was launched in 2017 by former Flipkart employees. It started with direct mutual funds and expanded into stock trading and other products. It is an online-only discount broker, so help comes through the in-app Help & Support section, tickets, chat, email and phone, not branches.
Login Steps
On the Groww app
- Download the genuine app from the Google Play Store or Apple App Store.
- Open the app and enter your registered mobile number, then verify with the OTP (or choose Use Other Email ID and sign in with email and password).
- Enter your PIN / password / biometric if you’ve set one up.
- You’ll land on your dashboard.
On the website
- Go to groww.in and click Login.
- Enter your registered mobile number or email and verify with OTP or password.
- Complete any additional verification requested.
Groww’s own help page for login problems describes the email and password route in particular, so the exact screens may vary by app version.
Login Issues and Fixes
Reset your password (per Groww’s help page)
- Open the Groww app.
- Tap Use Other Email ID.
- Enter your registered email ID.
- Tap Forgot Password.
- Enter the OTP sent to your email.
- Create and confirm a new password.
- Log in with the new password.
Other common problems
| Problem | What to try |
|---|---|
| OTP not arriving | Check network and signal, confirm the number is correct, wait and use Resend |
| OTP expired or invalid | Request a fresh OTP and enter it quickly |
| Number rejected | Check the number format and that it’s the one registered with Groww |
| App stuck on loading | Restart the app, check connection, switch between Wi-Fi and mobile data |
| Still failing | Update the app, clear app cache/data, restart the phone, reinstall |
| TPIN or OTP missing when selling stocks | CDSL sends the TPIN and OTP to your registered email and mobile. Check spam, use Request New TPIN (valid after about 6 minutes) or Resend OTP |
| Persistent errors | Contact Groww support with a screenshot and details |
Groww Customer Care
- Email: support@groww.in
- Phone: +91 9108800604 (listed by Groww as available 24×7)
- Chat/tickets: Help & Support at groww.in/help or inside the app
- Cyberattack or fraud: cyberhelpline@groww.in or 080-68249147
Escalation (if unresolved):
- Customer care ticket
- Head of Customer Care: headcustomerservice@groww.in
- Compliance Officer: grievances@groww.in
- Designated Director: escalation@groww.in
Quote your ticket number when escalating. You can also use SEBI’s SCORES platform or the exchange/depository grievance channels if the issue stays unresolved.
Scam warning: fake support numbers circulate in search ads. Groww staff will never ask for your PIN, password or OTP, charge a “processing fee”, or ask you to install screen-sharing apps. Use only the numbers on groww.in.
FAQ
Which mobile number do I log in with?
The one registered with your Groww account.
I forgot my password. What do I do?
Use Forgot Password on the login screen and verify with the OTP sent to your registered email.
Why am I not getting the OTP?
Usually network issues, a wrong or unregistered number, or delays. Resend after a short wait. For TPIN or sell-authorization OTPs, these come from CDSL, not Groww.
Is there a Groww branch I can visit?
No. Support is online.
Is it safe to share my OTP with Groww support?
No. Never share OTPs, PINs or passwords with anyone.
Does Groww support NRI accounts?
One reviewer article says no. Check Groww’s current policy on its website.
Where can I download the app?
From the official Google Play Store or Apple App Store listings only.
Can I log in on more than one device?
Policies can change, so check Groww’s Help section for current device and session rules.
Disclaimer
This content is for general information only and is not investment, financial or legal advice. We are not affiliated with Groww, Groww Invest Tech Pvt Ltd, Billionbrains Garage Ventures or any regulator. Login steps, features, charges, contact numbers and policies may change, and some details come from third-party sources, so please verify them on groww.in or in the official app. Investments in securities are subject to market risks. Never share your OTP, PIN, TPIN or password with anyone, and avoid unofficial numbers, links or apps. We accept no liability for loss or inconvenience arising from use of this information.
