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LIC Merchant Portal: Login (merchant.licindia.in), Register, Services, Features, Benefits and More
LIC Merchant Portal is an online system run by the Life Insurance Corporation of India (LIC) for authorised merchants and agents who collect premiums from policyholders. It is not a customer login. Merchants use it to record collections, generate invoices, remit the money to LIC, and look up receipts and policy details. The established portal is reached through licindia.in (Online Services, then Merchant Portal) at merchant.licindia.in/merchant/, and a newer “New Merchant Portal / Collections Portal” is reported at pay.licindia.in.
LIC Merchant Portal : Detailed Guide
| Particular | Details |
|---|---|
| Portal name | LIC Merchant Portal (Merchant Online / Premium Collection Portal) |
| Owned by | Life Insurance Corporation of India |
| Portal address | merchant.licindia.in/merchant/ (reach it via licindia.in; new collections portal reported at pay.licindia.in) |
| Users | Authorised LIC merchants, agents, cashiers |
| Login | User ID / username issued by LIC and password; OTP sent to your registered email |
| Registration | By LIC authorisation; no open self-registration |
| Main tasks | Premium collection, invoice generation and payment, receipts, queries |
| Payment of invoices | Online via net banking through Merchant Tools |
| Support emails | agent_support@licindia.com / dev_support@licindia.com (as listed by third-party sources) |
What is the LIC Merchant Portal?
LIC appoints merchants to ease premium collection. The portal gives them a secure place to log collections, create and submit invoices, pay those invoices to LIC, and track what is pending. One source calls the merchant an intermediary between LIC and policyholders, and notes that a merchant can log in as a cashier to run these tasks.
Services Offered
- Premium collection through the internet
- Generating and submitting invoices for collected premiums
- Viewing pending invoices and paid invoices
- Paying invoices online through net banking (Merchant Tools, then Pay Invoice Online)
- Viewing and printing receipts
- Queries on paid invoices
- Viewing or updating certain policy details through merchant tools
- Password change and email update for OTPs
Responsibilities of an LIC Merchant
- Collect premiums from policyholders accurately and issue receipts
- Generate invoices for what was collected
- Remit the money to LIC within the prescribed time (one source mentions a 24-hour remittance window; confirm the current rule with LIC)
- Keep the portal credentials confidential and change the password regularly
- Keep your registered email and mobile number up to date
- Follow LIC’s collection rules and portal access hours
- Follow the training, licensing and exam requirements that apply to agents
Login (Step by Step)
Established merchant portal
- Open licindia.in and go to Online Services, then Merchant Portal (or open merchant.licindia.in/merchant/ directly).
- Click the Login button to reach the login screen.
- Enter your User Name (the ID LIC issued) and Password.
- Enter the OTP if prompted (OTPs are reportedly sent to your registered email).
- Open Merchant Tools from the menu.
New collections portal
- Open pay.licindia.in and click Proceed to Login.
- Enter your user ID, email, mobile number or SR number, as accepted.
- Enter your password and complete any authenticator or OTP verification (an authenticator-app step has been mentioned in LIC’s guide).
Check that the address is correct before entering credentials.
Register / How to Become an LIC Merchant
There’s no public sign-up. Access comes from LIC after authorisation. Typical steps reported:
- Be an Indian citizen aged 18 or above.
- Contact your LIC branch or a LIC development officer about becoming an authorised agent or merchant.
- Complete the required training and pass the IRDAI exam (one source says the pass mark is 40%).
- Receive your user ID and registered email and mobile linkage from LIC.
- Complete first-time setup: verify the OTP, then set your password.
Requirements can change, so confirm them with LIC.
How to Change the LIC Merchant Portal Password
- Open licindia.in and go to Online Services, then Merchant Portal.
- On the login page, click Change Password.
- Enter your User ID and current password.
- Enter the new password and confirm it.
- Submit, then log in with the new password.
LIC’s guidance, as reported, is to change it often (every 15 days). If you’ve forgotten it, use Forgot Password, enter your User ID and registered email ID, and a new password is mailed to that email.
How to Update Your Email ID on the LIC Merchant Portal
- Go to licindia.in and open the Merchant Portal.
- Click Update Email Id to get OTP.
- Enter your User ID, current password and the new email ID.
- Enter the OTP sent to the email ID to confirm.
- Your new email will receive future OTPs.
How to Pay Invoices Using Net Banking
- Log in to the Merchant Portal.
- Open Merchant Tools and click Pay Invoice Online.
- Select the pending invoice(s) you want to pay.
- Choose Net Banking and pick your bank.
- Complete the payment on your bank’s website.
- After success, a payment gateway reference (PG ID) and an acknowledgement are generated. Save or print it.
If an invoice doesn’t show, recheck your login and look in pending invoices before paying again.
Features and Benefits
- Premium collection and invoicing in one place
- Online invoice payment, so no branch visits
- Receipts and invoice history available on demand
- OTP-based security
- Faster reconciliation with LIC
- Works from a computer with internet access
FAQ
Who can use the LIC Merchant Portal?
Only people LIC has authorised, such as merchants, agents and cashiers.
Is this the portal where policyholders pay premiums?
No. Policyholders use LIC’s customer portal.
Can I register myself?
No. LIC issues the user ID after authorisation.
I’m not getting OTPs. Why?
Your registered email may be outdated. Use Update Email Id to get OTP.
I forgot my password.
Use Forgot Password with your User ID and registered email.
Which browser should I use?
Use a current browser, and make sure you’re on the official LIC address.
Who do I contact for help?
The support emails listed by LIC sources, or your LIC branch or development officer.
Is there a difference between an LIC agent and a merchant?
Agents sell policies; merchants handle premium collection and invoicing, though many agents also use the merchant portal.
Disclaimer
This content is for general information only. We are not affiliated with LIC of India, IRDAI or any official portal. Web addresses, procedures, remittance rules, eligibility conditions and contact details may change, and some details come from third-party sources, so please verify them on licindia.in or with your LIC branch. We do not create merchant accounts, reset passwords or process invoices or payments. Never share your user ID, password or OTP, and log in only through LIC’s official links. We accept no liability for loss or inconvenience arising from use of this information.
